Are the rates presented per person or per room?
Rates are presented per room and per night.
What are the payment methods for reservation made through our website?
The payment of the stay is made online through any payment method. To guarantee a reservation a credit card is requested.
Is the city tax charged?
Yes it is, and it’s not included. Should be paid during the guest’s stay. The value is 2€ per person/night, until the maximum of 7 nights in a row per person/stay.
By what age children do not pay?
Kids do not pay until 4 years old.
Is a credit card needed to make a reservation?
Yes. A credit card is needed for reservation.
What are the available payment methods?
Cash, debit card and credit card. Early payment of the reservations can be done through bank transfer.
Can I pay with my company’s credit card?
Yes, you can. However, as payments with credit card require a card entitlement by the owner, a written authorization by the credit card owner will be needed.
Is it possible to request a bill in my company’s name?
Yes. The bill will be emitted in the company’s name mentioned by the client.
What is included in the booking price?
Only accommodation or bed and breakfast, depending on the option booked.
Do I have to pay tax on the amounts shown?
The only additional amount is the tourist tax (€ 2.00 / person / night up to a maximum of 7 nights).
Is breakfast included in the price?
Yes, if the booking is on a “bed and breakfast” basis. It depends on the rate booked.
If I book by credit card, when is the amount withdrawn?
It depends on the type of rate booked. If it is a prepaid rate, the amount is charged to the credit card at the time of booking. If it is a flexible rate, the amount is only charged on the day of arrival.
Can I pay at the hotel with a different card than the one I booked with?
Yes, if you book a flexible rate. If you choose a prepaid rate, the payment is charged to the credit card indicated at the time of booking and there is no possibility of refund or exchange of card.
Can I benefit from an online rate by booking directly with the reservations department?
I have not received my receipt, what should I do?
You should contact the hotel by e-mail email@example.com, or by telephone +351 225 194 800 and notify us of the situation.