Reservation
How to book directly with the hotel?
Reservations can be done through online booking engine. As an alternative contact us through e-mail (res.tpc@trypportugal.com) or telephone: (+351 225 194 800).
How to cancel or change a reservation made through our website?
Booking cancelation made through our website can be made in it or through request by e-mail. Since some reservations do not allow cancelation you should consult the reservations conditions before making the reservation.
How to reserve a cradle?
Cradles can be requested directly to the hotel’s reception. This request can be done in the special request field.
How should I guarantee a room with a single bed or a double bed?
The request can be done while booking ( in the special request field if the reservation is made online) or directly on the reception before or during check-in.
How to do a group reservation?
Group reservations should be made through e-mail directly to the hotel’s group department (tpc@trypportugal.com).
How to guarantee a room in a higher floor?
The request can be done while booking ( in the special request field if the reservation is made online) or directly on the reception before or during check-in.
What are the advantages of booking directly through the hotel’s website?
While making the reservation through the hotel’s website you will benefit of the best available rate.
If I book online can I make changes with the hotel by phone?
Changes to bookings made online must be requested online on the platform where the booking was made.
How can I access current campaigns?
You can consult current campaigns at www.trypportocentro.com
What are the cancellation policies?
The cancellation policy depends on the type of rate of your booking. Please refer to the rate conditions in your booking documentation.
How long does it take to cancel my booking?
The cancellation deadline depends on the type of rate of your booking. Please refer to the rate conditions in your booking documentation.
What does non-cancellable mean?
Non-cancellable means that the reservation cannot be cancelled, so the amount paid to secure it will not be refunded in case you do not use the reservation.
What does refundable rate mean?
A non-refundable rate is a rate that, in case of cancellation, does not allow the refund of the prepaid amount.
What does non-refundable rate mean?
A non-refundable rate is a rate that, in case of cancellation, does not allow the refund of the prepaid amount.
How do I book a cot/extra bed? Is there an extra cost?
There is no extra charge for a cot; there is an extra charge for a bed for children over 5 years old.
Can I book more than one room?
Yes, you can book several rooms at www.trypportocentro.com
How can I make a booking for events or meetings?
Through the hotel website: www.trypportocentro.com
Can I book a room on the same day?
Yes.
Can I change the hotel booked?
The best procedure is to cancel your reservation at the original hotel and make a new reservation at the desired hotel.
If I don’t turn up at the hotel on the date of my stay without prior notice, will I be charged the full amount of the stay?
Yes, if it is a non-refundable booking. If it is a flexible booking, you will be charged for the first night of your stay in case of a no-show.
Is it safe to make a booking on the website?
Yes, it is completely safe to make a reservation on www.trypportocentro.com